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How batjile Handles Your Personal Information

Your account data, payment activity through bKash, Nagad, and Rocket, and how you use our lobby are all covered by this Privacy Policy.

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DATA SECURITY

How We Protect and Manage Your Information

Account security at batjile runs on encrypted connections across every page and transaction. When you make a deposit via bKash or Nagad, the payment data passes through the processor's own secure channel — we do not store your mobile wallet PIN or full payment credentials on our servers. Your account is protected by password authentication and, where enabled, a one-time verification step on login. We review data access internally on a need-to-know basis, meaning only the teams responsible for payments, account verification, and fraud prevention can access relevant records.

Encrypted Connections

Every page and transaction on our platform uses SSL encryption, so your account activity and payment details travel securely between your device and our servers.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Payment records are retained as required by applicable financial rules. Session and browsing data is held for a shorter operational window, then deleted from active systems.

Data Request Process

To access, correct, or request deletion of your personal data, contact support with your registered account details. We will verify your identity before processing any change.

What We Collect and How We Use It

batjile Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the information you provide directly — your name, contact details, and the payment method you choose, whether that is bKash, Nagad, or Rocket. We also collect transactional data each time you deposit or withdraw, and session data

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such as your device type, IP address, and pages visited inside the lobby. We use this information to process your payments, verify your account identity, and keep your wallet secure. We do not sell your personal data to third parties. Where we share data — for
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example, with payment processors handling your bKash or Nagad transaction — it is only to complete the service you requested. Data retention periods vary by category: payment records are kept as long as required by applicable financial regulations, while session logs are held for a shorter
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operational period. Your use of this platform and the applicability of this policy depend on your local law and the eligible regions we serve.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY CONTACT

Reach Us About Your Privacy

If you want to request access to your data, ask us to correct something, or raise a concern about how your information is handled, our support team is the right place to start. You can reach us through live chat inside your account dashboard, by email, or through our help centre — we aim to respond to privacy-related requests within a reasonable timeframe and will confirm receipt of your request when it arrives.

Privacy Questions We Hear Most

These are the questions we get most often about how your data is handled on batjile. If your question is not covered here, reach out through live chat or the help centre.

We collect your name, contact details, and the payment method you register — bKash, Nagad, or Rocket. We also log your device type and session activity when you use the lobby.

We share data only with the payment processors needed to complete your bKash, Nagad, or Rocket transactions. We do not sell your personal information to advertisers or unrelated third parties.

Payment transaction records are retained for as long as applicable financial regulations require. Session and browsing logs are kept for a shorter operational period and then removed from active systems.

Yes. Contact our support team through live chat or email with your registered account details. We will verify your identity and provide the relevant data within a reasonable timeframe.

Submit a deletion request through the help centre or via email. We will confirm receipt, verify your identity, and process the request in line with our retention obligations and applicable local law.

We use session cookies for login and analytics cookies to understand lobby usage. You can adjust or block cookies through your browser settings; some features may not work correctly if session cookies are disabled.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How batjile Handles Your Personal Information

How We Protect and Manage Your Information

Encrypted Connections

Cookie Controls

Data Retention

Data Request Process

Reach Us About Your Privacy

Privacy Questions We Hear Most

01 What personal data does batjile collect when I open an account?

02 Does batjile share my data with third parties?

03 How long does batjile keep my payment records?

04 Can I request a copy of the data batjile holds on me?

05 How do I ask batjile to delete my account data?

06 Does batjile use cookies, and can I turn them off?

Privacy Policy

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